Jerrata Solutions - Communication tools for your website that'll make you :-)


The Guestlist (launch screenshot) Guestlist shows you all visitors on site, where they are, how long they've been there, from what site they came from, the total time they've spent on your site, their chat status & history and their archive status Sort your guestlist in any one of 13 different ways Guestlist self-updates, without refreshing the page, after a time interval that you set Manually or automatically invite guests to chat Guests can invite you to chat or leave a message if you're offline Automatically invite guests at random or based upon up to 3 criteria: number of webpages browsed, total time spent on site and number of past chats Smart GUI enables & disables buttons as you select guests to let you know what you can do Incoming chat request sound plays when a guest invites you to chat or accepts your invitation to chat Archive guests so that you can easily access all chats that you've had with them 1-on-1 Chat (launch screenshot) Incoming chat request sound plays whenever a guest invites you to chat or accepts your invitation to chat Incoming message sound plays when a guest posts a message to the active chat Chat with multiple guests at once Active chats list self-updates, without refreshing the page, after a time interval that you set Active chat readout self-updates, without refreshing the page, after a time interval that you set Active chats list entries change color to indicate that a guest with whom you're chatting has posted a message that you haven't read Sort the active chats list in any one of 13 different ways Active chats list shows, for each guest, the guest's chat status, the department from which the guest initiated or accepted the chat request, how long ago the chat was updated and the guest's chat history Insert into the chat any canned response assigned to this operator or assigned to all operators Transfer the chat to another online operator Post an unlimited number of messages of unlimited length Easily-accessible archiving controls let you save or discard a chat while it's in progress Displays the time that the last message was received in a very readable format: x minutes, y seconds ago Customize the colors in which operators' and guests' messages are displayed. Technical Specifications Requires PHP version >= 4 Requires MySQL version >= 4 Compatible with all major browsers, including Mozilla Firefox, Microsoft Internet Explorer, Apple Safari, Opera & Google Chrome	The Archive (launch screenshot) Archive guests to access their browsing history on your site across visits Sort the archived guestlist in any one of 11 different ways Highlight all archived chats held with an archived guest Smart UI enables & disables buttons as you select archived guests to let you know what you can do Archive chats to access full chat logs for an unlimited time after chats take place Archived chat list shows, for each archived chat, the guest who initiated or accepted the invitation to chat, the department from which the chat was initiated or accepted, the operator who answered the chat request, any other operators who participated in the chat, how long ago the chat began, how many messages were exchanged and the text of the last message, if any Sort the archived chatlist in any one of 11 different ways Smart UI enables & disables buttons as you select archived chats to let you know what you can do The Roster (launch screenshot) Create an unlimited number of operators and assign them to an unlimited number of departments across your site Two clearance levels: administrators (can chat & change system-wide options) and operators (can only chat & change personal options) Only administrators can access the Roster Operators list shows, for each operator, the operator's display name, online status, username, email address, the number of departments to which the operator is assigned, the number of chats that the operator has participated in and the operator's clearance level Sort the operators list in any one of 15 different ways Smart UI enables & disables buttons as you select operators to let you know what you can do Customizable operator details include: display name, email address, username, password & clearance level Promote operators to administrators and demote administrators to operators Highlight all departments to which any of the selected operators are assigned Departments list shows, for each department, the department's name, its purpose (specified when it was created), the number of chats initiated or accepted there, the number of operators assigned to it and the number of assigned operators who are online Sort the departments list in any one of 9 different ways Smart UI enables & disables buttons as you select departments to let you know what you can do Highlight all operators who are assigned to the selected departments	Canned Responses (launch screenshot) Jerrata DoChatter's canned responses are the most versatile of any live support software Full HTML support lets you embed anything from stylized (underlined, bold, italic) text to images to lists & tables to Flash animations---you can even embed YouTube videos! Determine which operators have access to which canned responses: assign a canned response to all operators, to no operators (hidden) or to some operators in particular Administrators can access all canned responses at any time, whether to edit or to insert into a chat Smart UI detects when you've made changes that haven't been saved and prevents you from navigating away from the page Preview lets you see how your canned response will look when it's inserted into a chat Bans (new! April 16, 2009) See all bans currently instituted against guests across the system. See which operator or administrator issued a ban and when that ban was issued. See the reason that the admin/operator specified when he or she issued the ban. See the IP address of the banned guest who's no longer allowed to initiate chats. Go directly to the log of the chat associated with a ban, if that chat is in your archive. Sort bans in 11 different ways to quickly pinpoint a ban of particular interest. Options (launch screenshot) Nearly two dozen options let you tailor your DoChatter experience to your liking, no matter whether you're an administrator or an operator Administrators can access both system-wide and personal options via this screen, while operators can access only personal options Password change utility Choose to appear online or offline to guests, allowing you to be logged into DoChatter without your guests knowing Choose a start page that's loaded, by default, when you login Determine whether your credentials are stored in a browser cookie so that you can bypass the login screen Admins only: determine the length of time before DoChatter automatically logs out inactive operators (autologout feature) Admins only: determine the system-wide refresh interval, which controls how often the self-updating lists are refreshed Admins only: determine whether guests and chats are automatically archived Admins only: set criteria for and turn automatic invitations on and off Smart UI detects when you've made changes that haven't been saved and prevents you from navigating away from the page	May 15, 2009 Revision 20090515 View, save & print a transcript of any stored chat in your archive. May 1, 2009 Revision 20090501 Implements per-operator affiliate program ads: an operator can enter HTML & Javascript ad code (ex: Google AdSense) that will display an ad to guests with whom that operator chats. April 16, 2009 Revision 20090416 Implements IP banning to prevent troublesome guests from starting chats April 3, 2009 Revision 20090210.13.1 Improved multilingual support March 28, 2009 Revision 20090210.12 Adds option to a) popup a message or b) send email to the administrator when a guest clicks on the offline image. March 27, 2009 Revised pricing for 3, 6 & 12 month plans to more closely approximate the value added by DoChatter to a website. March 26, 2009 Revision 20090210.11 It is now possible to display the status of multiple departments with multiple status indicator images on a single webpage. March 25, 2009 Revision 20090210.10 Operators can now add, edit and delete any canned response assigned specifically to them. March 17, 2009 Launched revamped DoChatter homepage March 15, 2009 Revision 20090210.9 Lets you update operators' details via the Roster screen: click the Edit Op button in between the Add Op and Delete Op(s) buttons Lets operators update their passwords via the Preferences screen: click the Change My Password button under the Change My Login Credentials header in the Logging In section March 13, 2009 Revision 20090210.8 Operators are no longer allowed to delete archived chats nor archived guests Administrators can assign canned responses to all, to none or to some operators in particular (Note that an admin can access all canned responses at any time, either to edit or to insert into a chat) March 1, 2009 Revision 20090210.6 Implements a new feature called autologout: the system will log out any operator who's been inactive for x minutes